Q: What kind of services do you provide?

A:  We provide non-medical services such as homemaking, companionship, and help with the day-to-day living needs. 

Q:  How do we begin services?

A: Our representative will meet with the client and family members to assess the clients needs at no charge. A schedule will then be determined and services can begin within 24 hours.

Q:  Is there a deposit required?

A: No, deposit is not required.

Q:  Can I change my schedule?

A:  Yes, we can adjust your schedule as your needs change.  A schedule change of an addition or reduction in hours can be done with a 24 hour notice.

Q:  How are caregivers selected?

A: All caregivers are screened for criminal and abuse history through Florida Department of Law Enforcement, and a 7 year driving record is also done. Pelican Haven is state licensed and insured.

Q:  Who do I contact if I have any concerns or a question?

A: A manager is available to address any questions or concerns.

Q:  Whose car will we take on appointments or errands?

A:  Caregivers may take you to appointments or errands in their car and be reimbursed for mileage or they may drive your car at no additional charge.

Q:  Can you provide services in retirement centers or assisted living facilities?

A:  Yes, we can provide services in retirement centers, rehab facilities, or assisted living facilities as well as your home.

Q:  Do you cover holidays?

A:  Yes, services are provided on all major holidays at time and one half the normal rates.

Contact us: Pelican Home Care
Home & Companion Services
2733 Oak Ridge Court; Suite 103
Fort Myers, Fl 33901
Business Phone (239) 424-9137   Business Fax (941) 894-6209
 www.pelicanhaven.com